Our Customer-Friendly Refund & Cancellation Policy
Shop with confidence at Crackers Corner. Your satisfaction is our priority!
Cancellation Policy: Flexibility for Your Peace of Mind
We offer a tiered cancellation policy designed to give you flexibility while accounting for the resources invested as your order progresses. The closer your order is to delivery, the more steps have been taken in its preparation.
Early Bird Cancellation (Before Packaging)
If you need to cancel your order before we've started packaging your fireworks, you'll receive a 95% refund of the total amount. This allows us to reallocate stock efficiently.
Post-Packaging Cancellation
Should you cancel after your crackers have been carefully packed, a 90% refund will be issued. At this stage, our team has already invested time and materials into preparing your order.
Cancellation After Dispatch
Once your exciting package of crackers has left our facility and is on its way to the parcel office, a 60% refund will be provided. Logistics and transportation costs are incurred once dispatch begins.
Cancellation Upon Arrival at Pickup Point
If you choose to cancel your order after it has arrived at your selected parcel office for pickup, a 50% refund will be processed. This covers the full logistics journey and handling at the destination.
How to Cancel Your Order
To cancel an order, please contact our customer support team immediately via email or phone. Please have your order number ready for faster processing.
Return Policy: Ensuring Your Satisfaction
We strive for perfection in every order, but if you encounter an issue that necessitates a return, we're here to help.
Proof Required for Returns
To initiate any return, we require clear photographic and video evidence of the product's condition and any damage. This helps us understand the issue and improve our service.
Customer Responsibility for Return Shipping
Please note that customers are responsible for the costs of returning the product to our designated return facility. We recommend using a trackable shipping service.
Refund Processing Time
Once we receive the returned item and confirm its condition matches the reported issue, your refund will be processed within 48 hours. The refund will be issued to your original payment method.
How to Initiate a Return
- 1Gather clear photos and videos showcasing the reason for your return.
- 2Contact our customer support team with your order number and the visual evidence.
- 3Our team will guide you through the return shipping process.
Important Delivery & Payment Information
To ensure a smooth transaction and delivery experience, please keep the following crucial points in mind:
No Cash on Delivery or Home Delivery
Due to the nature of our products and Supreme Court orders, we do not offer cash on delivery (COD) or direct home delivery. All parcels must be picked up from your selected parcel office.
Advance Payment Only
All payments for your cracker order must be made in advance through secure digital methods like GPay, PhonePe, or Net Banking. This ensures a streamlined and secure transaction process.
Delivery Timeline
Expect your cracker package to arrive at your chosen pickup location within 5-7 days after your order confirmation.
SMS Notifications for Parcel Tracking
We believe in keeping you informed! You'll receive an SMS notification when your parcel is dispatched from our facility and another SMS notification when it successfully reaches your designated parcel office for pickup.
Critical Warning
Do not accept delivery of damaged parcels. Always inspect your package before accepting it at the parcel office.
Why These Policies? Our Commitment to Safety & Compliance
At Crackers Corner, we operate with 100% legal and statutory compliance. These policies are in place not only to comply with regulations but also to ensure a fair, transparent, and safe experience for all our valued customers.
Supreme Court Order Adherence
We strictly adhere to the 2018 Supreme Court order regarding online sales of firecrackers, which is why we utilize an enquiry-based system for all transactions.
Explosives Act Compliance
All our shops and godowns are meticulously maintained and operated as per the Explosives Acts. Your safety and the safe storage of our products are paramount.
Registered & Legal Transport
We partner only with registered and legal transport service providers, just like other major companies in Sivakasi. This ensures your crackers are transported securely and lawfully.
Our Promise to You
We appreciate your understanding and cooperation. These policies reflect our commitment to safety, legality, and your complete satisfaction. Shop with confidence knowing that every transaction is backed by our unwavering dedication to compliance and customer care.
Have Questions? We're Here to Help!
If you have any further questions about our refund, cancellation, or delivery policies, please don't hesitate to reach out to our dedicated customer support team. We're happy to clarify any doubts you may have!
Our customer service team is available Monday to Saturday from 9:00 AM to 7:00 PM
